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Customer Services Practitioner - Level 2

If you want to work front of house in the creative and cultural industries, then this is the ideal route to employment for you. 

On this programme you will learn a range of skills including how to process orders and payments, how to offer advice, help customers and how to work effectively as a member of a front of house team. Completion of this apprenticeship will make you eligible to join the Institute of Customer Service at professional level.

Route Detail Unit Information Entry Requirements Future Careers Fees/Funding


During the programme you will develop the skills to deliver high quality customer service. You will learn how to deal with orders, payments, offer advice, guidance and support, meet-and-greet, drive sales, fix problems, provide after care, service recovery and gain insight through measuring customer satisfaction.



You must have already achieved Level 1 in English and Maths and have taken Level 2 English and Maths tests prior to the completion of your apprenticeship.

Potential Future

Customer Services Practitioner

A Customer Services Practitioner is the face of an organisation. As such they are expected to display knowledge of the venue they work in, be able to processes ticket sales and have a smart and friendly appearance.

Fees /

Get In Touch

The Backstage Centre
High House Production Park
Vellacott Close
Essex RM19 1RJ

020 3675 6750

Useful Information

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