Royal Shakespeare Company (RSC) celebrates their stellar apprentice

RSC Apprentice, Ruth Taylor, is celebrating outstanding success on her Customer Service (Ticketing) apprenticeship, having scored the maximum marks possible across all elements in the end-point assessment.

Ruth (22) from Worcestershire decided to join the RSC apprenticeship as she wanted to build a career at the esteemed theatre company. Having started her apprenticeship at the end of 2018, Ruth feels she has learnt a huge amount and has recently taken on the role of Education Specialist. She said: “The RSC has a really good work environment and I love the diversity of customers and shows that we see on a daily basis. There is always something new to learn and the company give so many opportunities to its staff. The support I have had from my assessor at the National College Creative Industries has been brilliant – she gave really good advice and made the apprenticeship as straightforward as possible.”

With Board level links with STAR (The Society of Ticket Agents and Retailers), It was important to the RSC that it played a lead role in the initial employer group piloting the new apprenticeship, which is focused specifically on Ticketing and allows apprentices to actively choose a career in the ticketing industry. Following on from the success of their first apprentices, the RSC is looking to continue recruiting ticketing apprentices for 2020 and beyond.

David Mears, Senior Sales and Ticketing Manager at the RSC said: “Ruth has brought with her an abundance of enthusiasm to the department and her new roles. She had previous experience working in a retail / visitor attraction environment, and felt totally supported by her NCCI assessor all the way through. Ruth's presence has helped us as a department develop and grow in terms of her contribution based on the questioning, suggestions and input during her time with us. It has made us rethink how we approach our internal training when approaching the systems and processes we use in our department.”

Lee Reddington, Head of Customer Support at Occupational Awards Ltd (OAL) who provided the end-point assessment (EPA) said: “Both the assessor and the quality team said that Ruth was the best apprentice we have ever assessed for the Customer Service apprenticeship standard and perhaps beyond, as she achieved full marks in every single component of assessment.”

Elaine Kelt from the National College Creative Industries (NCCI), said: “We were delighted to hear that Ruth had achieved such outstanding success in her apprenticeship EPA. It’s a testament to her hard work, the excellent training and guidance from her NCCI assessor, and the strong support of their employer, the RSC. It is such an achievement for one of the first ticketing apprentices in the country to gain this new qualification, to do so at the highest level possible.”

To find out how Ticketing, Creative Venue Technician, Live Events, Cultural Learning and Participation and many other specialist apprenticeships for the creative industries could benefit your organisation, contact

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