Apprenticeships

Customer Services Practitioner - Intermediate

Arts Administration

You will develop your Customer Services skills to deliver high quality products and services in the Creative Industries. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support.

Route Detail

You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Entry Requirements

While there are no formal entry requirements for this qualification, you should have a keen interest in working in Customer Service. Applicants must be able to work effectively in a team and be prepared for both shift work and travel. Prior experience is not necessary, but it is useful and should be supported by a portfolio of evidence.

Potential Future Careers

Live Vacancies

Seeking Employment