Apprenticeships

Customer Services Practitioner - Intermediate

Arts Administration

You will develop your Customer Services skills to deliver high quality products and services in the Creative Industries. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support.

Route Detail

You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Entry Requirements

While there are no formal entry requirements for this qualification, you should have a keen interest in working in Customer Service. Applicants must be able to work effectively in a team and be prepared for both shift work and travel. Prior experience is not necessary, but it is useful and should be supported by a portfolio of evidence.

Potential Future Careers

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Level 4 Professional Diploma in Technical and Production Practice for the Creative Industries

Technical Production

The UAL Level 4 Professional Diploma in Technical and Production Practice for the Creative Industries has been designed to provide learners with the skills, knowledge and understanding necessary to work within the production arts industry. It is available as a fast-track, intensive part-time or one-year full-time course, giving access into employment, and will open up the possibility of further progression into Higher Education.

Awarding Body: University of the Arts London

Performing and Production Arts Level 3 Diploma/Extended Diploma (Stage Management & Production)

Technical Production

The Level 3 Diploma/Extended Diploma in Performing and Production Arts (Stage Management and Production) course is designed for those of who love theatre and live events and want to take an active role in bringing creative ideas to life. You will get opportunities in lighting, sound, props, set and the back stage operations required for live performance.

Awarding Body: University of the Arts London 

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