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The National College Creative Industries Ltd offers specialist technical production and business support apprenticeships through its partner, Access Creative College. Training is designed to meet the staff development needs of creative and cultural industries employers supported by experienced Industry Practitioners, and to give new entrants to the sector the skills and hands-on experience required to progress in their career.
There is a wide range of specialist apprenticeships for the creative industries, as well as some more general Standards that help to develop your skills in important business support areas. You can see the range of apprenticeships supported by the National College Creative Industries below. Apprenticeship programmes can be used by employers to train and develop their existing employees, or to recruit an apprentice as a new entrant to the industry.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues.
This apprenticeship is suitable for those tasked with planning, producing and sharing innovative, creative and effective stories across multiple channels to excite and engage consumers or clients. The programme is designed to ensure that apprentices deepen knowledge and understanding of different digital media platforms and gain the skills to reach their target audiences. This includes social channels, video, audio, blogs, creative writing and producing effective presentations.
Learning and Participation Officers (CLPO) plan, organise and co-ordinate
artistic and cultural education workshops, schedules of activity and community
engagement projects that will vary in duration. The activities that are
planned, organised and co-ordinated by the CLPO, typically include teaching
arts, culture and heritage subjects, creative workshops, visits, talks,
performances, festivals, events and digital arts, using online content.
events range from concerts, festivals and theatrical performances through to
exhibitions, conferences, product launches and showcases. Live Event
Technicians prepare and set-up technical equipment for such events. Ultimately
specialising in sound, lighting or video, Live Event Technicians will carry out
routine and one-off technical preparation and set-up of equipment for events.
Operating under the direction and supervision of a production arts technical management team, Creative Venue Technicians (CVTs) provide technical support for the construction, rehearsal, presentation and removal of a live performance, for audience or camera. CVTs play an active role in the technical operation across a variety of established creative venues, for example, theatres, arts centres and broadcast studios.
You will typically be working within a team of people in an events company or within the events department of a larger organisation. The role would usually provide support to a number of Event Planners or Project Managers by carrying out a diverse range of tasks necessary to plan, organise and deliver an event.
You will learn how to provide a high quality service to
customers within the ticketing industry. This will include
skills and knowledge in customer service and working
within appropriate regulatory requirements.
develop your Customer Services skills to deliver high quality products and
services in the Creative Industries. Your core responsibility will
be to provide a high-quality service to customers which will be delivered from
the workplace, digitally, or through going out into the customer’s own
may be one-off or routine contacts and include dealing with orders, payments,
offering advice, guidance and support.
apprenticeship will develop business skills usually in roles such
as Administrators, office juniors and receptionists. As a Business Administrator
you could be making and receiving telephone calls, helping with the
organisation of meetings and events, dealing with travel requests, handling
mail, record keeping and using electronic message systems and office equipment.
NCCI - South Essex College
The Backstage Centre
High House Production Park
Essex RM19 1RJ
(Sat Nav: RM19 1AS)
NCCI - Access Creative College
50 Fountain Street
M2 2AS Directions